Terms & Conditions
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
The contents of the pages on this website are for your general information and use only and are subject to change.
Please take a few minutes to read through the terms and conditions as these form the basis of the contract.
Further information can be provided on request.
DEPOSIT & PAYMENT POLICY
When placing an order for wedding cakes, a £50 booking fee is required. This non-refundable deposit is to secure the date you require and to cover the necessary costs to create your order. Final payment for wedding cakes is due no later than ONE MONTH before the wedding date. If the final payment is not received, a reminder will be sent, if no further payment is made, the order will be considered cancelled and the deposit will be lost.
For celebration cakes, a minimum deposit of 50% is required. All deposits are non-refundable. For celebration cakes, final payment will be due ONE WEEK before the delivery/collection date.
For cupcakes, tarts or any other purchase, the full amount is payable at the time of booking unless the minimum order is £40, in which case a 50% deposit will be required and the balance is due ONE WEEK before delivery/collection.
Deposits and full payment can be made via bank transfer, cash or Paypal.
FOOD ALLERGY DISCLAIMER
Dreamcakes & Bakes is NOT an allergy-free kitchen. We cannot guarantee that our products are free from ingredients that may affect those with food allergies. At Dreamcakes & Bakes we recognise the seriousness of food allergies and it is recommended that you make contact to inform us of any food allergies that you or someone in your party may have. Dreamcakes & Bakes reserves the right to decline any orders for clients with serious food allergies. Dreamcakes & Bakes will not assume any liability for adverse reactions to its products.
The following ingredients are used in our kitchen:-
- milk and other dairy products such as eggs
- Nuts: walnuts, almonds, cashews and coconut
- Wheat and gluten
Please note that some food colourings may have an effect on behaviour in children.
The cost of delivery is not included in our prices. The delivery price will be discussed and agreed during the consultation. The distance will be determined by the shortest distance as calculated by Google Maps.
TRAVELLING WITH THE CAKE
DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. They can also easily slide off the seat if the car breaks suddenly resulting in the cake falling into the footwell. The cake should be placed either in the boot or the footwell of the car and ideally on a non-slip mat. Extra care should be taken when driving as some elements of the cake may be delicate. Dreamcakes & Bakes cannot take any responsibility for damage caused to cakes when collected and transported by clients.
All cakes/cupcakes should be placed on a flat surface and stored at a cool place in the box provided. They should be kept out of direct sunlight. Please note cupcakes should be consumed within two days and cakes within three to five days.
CHANGES TO YOUR ORDER
Dreamcakes & Bakes aims to meet your requirements and understands that sometimes situations occur which can result in you wanting to change your order. Changes on the design of the wedding cake can be made up to 1 month before the event. Changes on the design on any other purchase can be made 2 weeks prior to your booking date.
We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May – September). Dreamcakes & Bakes cannot accept responsibility for any melting of the cake once it has left our possession as we have no control over the environment/venue temperature. Dreamcakes & Bakes can, however, advise of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.
Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. support dowels in tiered cakes, ribbon, wires in sugar flowers, flower picks etc.
COLOURS AND DESIGN
You may wish to supply Dreamcakes & Bakes with colour samples (i.e. ribbon or material). Whilst an exact match cannot be guaranteed, Dreamcakes & Bakes will endeavour to meet your requirements as much as possible. This also applies to food colourings and icings. Dreamcakes & Bakes can only create your finished order from what we interpret from the wording of your order; therefore it is vital you check everything is correct. It may not be possible to create exact specifications when modelling food, however, Dreamcakes & Bakes will work with you, to ensure you are happy with the final design.
Products produced by Dreamcakes & Bakes are made by hand and accordingly, there may be some minor variations in appearance. All photos, illustrations and descriptions displaced on this website are for guidance purposes only.
Dreamcakes & Bakes will photograph its cakes and we reserve the right to use any photographs for display or promotion without compensation to you.
CANCELLATION BY THE CLIENT: if the order is cancelled, your deposit is non-refundable, payment is required for any and all expenses already incurred on behalf of the finished product.
For weddings: if you cancel within six weeks of the date, 75% of the full payment will be invoiced. This is to cover monies lost as Dreamcakes & Bakes will have declined other business for your order, it is very unlikely we could re-fill the date at such short notice. If you cancel your wedding cake within seven days of your event, full payment will be invoiced.
CANCELLATION BY Dreamcakes & Bakes:
We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our control including not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, pandemic, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, Dreamcakes & Bakes will give as much notice as possible if we are unable to fulfill your order.
All cakes require a signature on the delivery/collection, this indicates you are happy with the product received. If you are not happy, please ensure you make this known when accepting your cake. This gives Dreamcakes & Bakes the opportunity to correct any problems. Dreamcakes & Bakes is not responsible for mistakes made by the client i.e. incorrect/misspelt names or incorrect choice of cake. Dreamcakes & Bakes always take photographs of the cakes prior to delivery/collection.
Dreamcakes & Bakes is proud to say we have never received a complaint as yet. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned Dreamcakes & Bakes within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box supplied, out of sunlight and away from damp conditions or heat. If you are complaining about a refund then you must return at least 75% of the uneaten product within 24 hours of delivery.
Dreamcakes & Bakes do not offer refunds for clients who have simply changed their mind or if the cake has been damaged out of our care.
Please note that icing may crack as it dries out which is out of our control and is why it is recommended that you consume your cake as soon as it is cut or shortly thereafter. We do not accept complaints about not liking the taste of our products mainly because an individual’s tastes are different. We can offer a cake tasting service for a fee which allows you the opportunity to taste our products should you wish to do so prior to ordering.
ACCEPTANCE OF CAKE UPON COLLECTION/DELIVERY
No responsibility can be taken by Dreamcakes & Bakes for any subsequent damage once the cake has been handed over to the customer or venue. Dreamcakes & Bakes will not be liable should the client believe there are any problems with the cake once it has been accepted, this includes design, colour etc.